How NetSuite transforms the retail industry with a cloud-based omnichannel commerce platform

Through NetSuite's modern POS and retail platform, you can offer personalized customer service. In addition, you have at-a-glance view of the stock and the customer. Mobile cash registers can be easily linked, allowing even faster checkout times. In this way, NetSuite bridges the gap between offline and online sales channels.

“The connection to NetSuite ensures a seamless connection to our back-end system. This saves a lot of time and money.”

  • Omnichannel-ready: Deliver across web, mobile, in-store and call-center channels in a single platform.
  • Modernize: Differentiate your brand and shopping experience with a cloud-based platform built for the modern business.
  • Engage: Build your retail enterprise around your customers, not channels.

The most important advantages of NetSuite for your retail enterprise

Complete CRM

Personalized service, building customer loyalty and gaining competitive advantage suddenly becomes a lot easier. NetSuite’s CRM gives you a complete overview of all your customers’ interactions and transactions through any channel. This also makes it easier to segment and analyze behavior, which is useful for sales, marketing and service between offline and online sales channels.

Order management

As a retailer you have an interest in a very well functioning order system. In the first place because you want to make your products available for the customer to buy, deliver and also give them the opportunity to return. Or an omni-channel approach! The order management of Netsuite offers these possibilities. This allows you to meet customer expectations and optimize your profitability.

Analysis

NetSuite allows you to manage your entire retail business using the most important statistics. This allows you to make timely and fact-based decisions using dashboard analysis and retail reports based on KPIs. All data can be viewed in real-time. This allows you to make good decisions about the stock and the different channels and your suppliers.

Reports

NetSuite allows you to manage your entire retail business using the most important statistics. This allows you to make timely and fact-based decisions using dashboard analysis and retail reports based on KPIs. All data can be viewed in real-time. This also gives you a better insight into your stock and the different channels and your suppliers. The big advantage is that your dashboards can always be consulted online via your phone, tablet or PC.

Financial administration

The integrated financial management system enables you to have a good financial insight at all times. This allows you to quickly respond to changes in order to make your retail organization more efficient and grow your business. All functions such as general ledger, accounts receivable and accounts payable, assets and liabilities are present. Using “Procure-to-Pay” you can automatically process payments. This makes it easier to compile annual accounts.

Inventory and procurement

Keeping track of stock in real-time across different channels, such as stores, warehouses and drop-ship locations, is particularly important for retail to be able to quickly anticipate changing market situations. Using NetSuite multi-warehouse inventory, inventory can be tracked across multiple locations. Stock is money and too much stock costs money. Within NetSuite not only the stock can be monitored, but also the financial impact of that stock.

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Why NetSuite could also be the #1 choice for your business? Learn why via our interactive publication