At Catawiki, innovation is part of the company’s DNA. As Europe’s leading online auction marketplace for special objects, the organisation continuously looks for ways to simplify and modernise its internal operations. One area that offered clear potential for improvement was expense management. A process that impacted both employees’ daily experience and the finance team’s efficiency. “We wanted to move away from administrative pain points and towards a more seamless, automated, and employee-friendly solution,” says Lucine Kocakyan, Finance Transformation Specialist at Catawiki.
The ambition: automation, accuracy, and ease of use
Before introducing Perk, Catawiki’s expense management process relied heavily on manual input. Employees needed to upload receipts, fill in forms, and wait for approvals. This was a time-consuming routine that often caused delays.
“Our ambition was to implement a solution that would bring automation, user-friendliness, and control all together in one place,” explains Lucine. “What really stood out to us was how Perk applies AI to make expense management smarter.” What Lucine means is that the software doesn’t just scan receipts, it analyses and validates over 300 data points per expense, automatically linking the right currencies, categories, and card transactions. “The system even checks company policies and detects potential fraud, learning and improving with every submission.”
This intelligent, self-learning approach was exactly what Catawiki was looking for: a future-proof, automated, and employee-friendly solution.
The introduction of the mobile app was equally impactful. Employees can now submit expenses instantly, wherever they are. “It’s a real game-changer,” Lucine adds. “The process has become intuitive, quick, and accessible for everyone across the organisation without being in front of your laptop to submit.”
Integration of corporate cards
Another decisive factor was the integration of corporate cards directly into the system. With transactions flowing automatically into Perk, Catawiki gained more accurate data, ensured compliance, and reduced errors. “This integration gives us greater oversight and control. It connects all the dots; from the moment a transaction happens to its final approval in finance.”
Finding the right partner: Rsult’s expertise stood out
When Catawiki started exploring implementation partners, Perk recommended Rsult based on their proven track record in financial transformation and system integration projects. “We chose Rsult because of their strong expertise in financial process optimization and system implementations,” says Lucine. “They stood out not only for their technical knowledge but also for their ability to understand our business needs. From the very beginning, it was clear that they could translate complex requirements into practical solutions, which gave us confidence in moving forward with them as our partner.”
That confidence was quickly validated. The Rsult team demonstrated a deep understanding of both the technical setup and the change-management side of implementing a new financial system. Their consultative and hands-on approach helped Catawiki with its existing processes and prepare the organization for adoption.
From implementation to adoption
During the implementation, Rsult guided Catawiki through every stage of the process: from initial scoping and planning to configuration, testing, and go-live. “Rsult supported us from start to finish, and even beyond,” Lucine notes. “Their structured approach ensured that nothing was overlooked, while their flexibility allowed them to adjust to our timelines and priorities. Beyond just delivering the implementation, they shared valuable best practices and insights, helping us build stronger processes for the long term.”
As project manager, Lucine coordinated closely with Rsult and internal stakeholders to ensure a smooth rollout. Once live, ownership of the system transitioned to Catawiki’s Finance team, which now manages day-to-day operations. The feedback from users has been very positive. “People appreciate how easy it is to use,” she says. “Submitting expenses is no longer a burden, it’s something employees can do in seconds from their phones.”
Collaboration built on trust and transparency
When asked how she would describe the collaboration, Lucine doesn’t hesitate:
“The collaboration has been smooth, transparent, and very supportive. The Rsult team has been hands-on and proactive, keeping communication open at every stage. What we especially valued was their approachable style: they listened to our concerns, adapted when needed, and guided us through challenges without losing momentum. It felt more like working with an extension of our own team rather than with an external consultancy.”
This spirit of partnership became one of the project’s biggest success factors. The Catawiki team always knew where things stood and what to expect next. Regular check-ins and a clear project structure helped maintain momentum and ensure that everyone stayed aligned.
The results: efficiency, transparency, and empowerment
Today, Catawiki’s employees can handle expenses quickly and confidently. The Finance team gain real-time visibility and stronger compliance, while leadership benefits from accurate, consolidated data.
“Perk has already proven to be a strong enabler for efficiency, transparency, and employee satisfaction,” Lucine says. “It saves time for everyone involved and reduces the risk of human error.”
“The most valuable aspect of working with Rsult was their ability to combine deep technical knowledge with a very human, collaborative way of working. They guided us not only in implementing a tool but also in optimising how we approach expense management overall. The partnership felt like more than a service. It was a shared effort to help us reach our goals efficiently and confidently.”
A partnership built for the future
As Catawiki continues to scale across Europe, the company now has a modern, AI-driven platform that supports both agility and compliance.
“Working with Rsult didn’t feel transactional, it felt transformational,” Lucine concludes. “They brought structure, expertise, and empathy to every step of the journey. Together, we built a foundation for smarter, more efficient financial operations that will support our growth for years to come.”
