Discover how DUSK works with Rsult Managed Services to optimise NetSuite, improve integrations, support growth and keep business-critical processes moving.
DUSK has grown into a recognisable UK homeware and furniture brand, offering customers stylish furniture, beds, bedding, mattresses, lighting, towels and home accessories with a strong “luxury for less” proposition. Behind that customer experience sits a complex operational reality. Orders need to flow correctly, and stock levels need to be accurate. Next to that, delivery planning has to work smoothly for products that often cannot simply be left at the door.
For a business like DUSK, NetSuite is much more than a back-office system. It supports key processes for stock, orders, allocation and fulfilment. When those processes work well, teams can move faster and customers get a better experience. When integrations or workflows are not quite right, the impact is felt quickly.
That was the situation DUSK wanted to improve. Some integrations around NetSuite, Shopify and fulfilment had become difficult to manage. Orders had to be moved between systems, stock had to be allocated correctly, and customer delivery dates had to be supported reliably. The technical connections were important, but DUSK also needed someone to look at the functional logic behind them. The big question was whether those connections effectively supported the business process.
“The integrations were technically there, but they did not always support the process in the right way. We needed accurate allocation of sales orders, reliable order flows and delivery planning that matched how our business actually works.”
Every other week, we review roadmap items, discuss open items and set priorities for the next sprint. It gives us structure, but also enough flexibility to change priorities when the business needs it.
DUSK started working with Rsult because the team needed a NetSuite partner to help bring structure, clarity and momentum. The switch from a previous partner was not necessarily difficult, but it did take time. Knowledge had to be transferred, documentation had to be picked up, and open work had to be understood properly before the next steps could be taken. “It was not difficult, but it was time-consuming. There was a lot of knowledge transfer and documentation to pick up,” Patrik explains.
That is where Rsult’s Managed Services approach made a difference. Instead of only responding to separate support tickets, Rsult works with DUSK through a more structured rhythm. The teams meet every other week to review open items, discuss roadmap priorities and decide what should be picked up next.
DUSK works with a combination of helpdesk and consultancy support. This gives the team access to practical assistance when issues arise, while also creating room for more strategic NetSuite improvements. Patrik: “Every other week, we review roadmap items, discuss open items and set priorities for the next sprint. It gives us structure, but also enough flexibility to change priorities when the business needs it.”
The relationship is not passive. When there is not enough work lined up for the agreed consultancy time, Rsult proactively reaches out and helps identify useful next steps. For DUSK, that makes the partnership feel less like a traditional supplier relationship and more like an extension of the internal team. Patrik: “What I appreciate is that Rsult does not just wait for us to send work their way. If there is capacity left in our managed services hours, they proactively reach out and help us move useful things forward.”
“What I appreciate is that Rsult does not just wait for us to send work their way. If there is capacity left in our managed services hours, they proactively reach out and help us move useful things forward.”
DUSK is continuing to grow and, as a result, is placing new demands on its systems. NetSuite helps the business support that development because it is highly adaptable. Processes can be configured to meet the business’s needs, from stock visibility to allocation and delivery planning.
One important area is stock accuracy. DUSK needs to know what is available, what is coming in and how products should be allocated against customer orders. That matters especially when deliveries have to be planned with the customer. For larger items, the customer often needs to be at home, so the booking process must be supported by reliable system data.
NetSuite gives DUSK the flexibility to manage those requirements, while Rsult helps ensure the system continues to evolve with the business. That combination is important. A powerful ERP platform only creates value when it is configured, supported, and improved in a way that aligns with the business. “NetSuite is very customisable, so we can customise what we need. It allows us to keep accurate stock levels and allocate stock as it comes in.”
About how long it took Rsult to build the integration between DUSK’s new B2B Shopify store and NetSuite.
One recent example is DUSK’s move into B2B. The business launched a separate B2B Shopify store and needed an integration between that store and NetSuite. Rsult helped build that integration quickly, allowing DUSK to support a new sales channel without slowing the business down.
“We launched a B2B Shopify store and needed the integration with NetSuite. Rsult built that in about a month. It was very fast and worked well.”
Another area on the roadmap is pricing. DUSK is looking at how pricing can be managed more effectively in NetSuite and reflected across the website and sales channels. This is exactly the kind of ongoing improvement that fits a managed services model: not a one-off project, but a continuous programme of optimisation.
One of the reasons DUSK values working with Rsult is the depth of NetSuite knowledge across the team. The consultants bring both technical understanding and functional awareness, which is essential when system changes directly affect business-critical processes.
That matters in a system like NetSuite, where technical changes and business processes are closely connected. DUSK does not only need someone who can build or fix something. It needs a partner who understands the process’s logic, its impact on users, and the role NetSuite plays in daily operations. Beth Douglas-Dodd, Senior NetSuite System Administrator at DUSK says this about the collaboration with Rsult: “I enjoy the timely responses we get from Rsult. They generally understand requirements without too much back and forth, which allows us to get tasks completed in a timely manner.”
That combination of speed, understanding and continuity is exactly what managed services should provide. It helps DUSK get work done without unnecessary delays, while still keeping a clear view of the longer-term roadmap.
“The quality of the consultants is very strong. They are knowledgeable, and they genuinely care. If one consultant does not know the answer, there is always a wider pool of consultants behind them who can help find the right solution.”
For DUSK, Rsult Managed Services provides more than support capacity. It provides the business with a practical framework for improving NetSuite over time. Issues can be handled, priorities can be reviewed, and new requirements can be shaped with consultants who understand both the system and the business. As DUSK continues to grow, that ongoing relationship becomes increasingly valuable. NetSuite gives the company a flexible operational platform, while Rsult helps turn that platform into something that supports real business progress. “We have a massive growth plan, and that is why we need Rsult to guide and support us,” tells Patrik.
With regular roadmap meetings, dedicated support hours and access to experienced consultants, DUSK has a NetSuite partner that can move with the business. Not just when something breaks, but when the next opportunity appears.
Regular roadmap meetings, dedicated support hours and experienced NetSuite consultants. See how Managed Services works, or talk to us about your own NetSuite environment.
