When your business helps over 100,000 organisations move money securely and efficiently every day, seamless integration is essential. That’s why GoCardless, a global leader in bank payment solutions, set out to build a best-in-class NetSuite integration that would make it easier for customers to automate recurring and one-off payments directly from within their ERP.
To make that vision a reality, GoCardless partnered with Rsult, a trusted NetSuite partner with deep expertise in financial transformation and integration projects. We asked the GoCardless team a few questions about their experience working with Rsult, the challenges they solved together, and the impact this collaboration has had on their customers.
“Rsult didn’t just build the integration. The team acted as advisor, sharing best practices and tailoring the solution for scalability.”
Who you are, which sectors you serve, and key customer profiles?
“GoCardless is a global leader in bank payment solutions, helping over 100,000 businesses worldwide automatically collect recurring and one-off payments directly from customers’ bank accounts. Our platform specialises in direct debit and open banking payments, offering a more cost-effective and reliable alternative to cards, with greater control, visibility, and efficiency than checks or wires. We work with businesses across sectors including accounting, utilities, and financial services to reduce payment failure rates, improve cash flow, and automate financial operations.”
Why was NetSuite selected for an integration with GoCardless?
“NetSuite is popular among our customers who use it to manage their financial operations. Before we developed our integration with NetSuite using Rsult, these businesses faced persistent friction when it came to collecting payments and reconciling them within NetSuite. Without an integrated solution, they were forced to manually manage payments and reconciliation across disconnected systems. This manual overhead often led to errors, delays, and a lack of visibility over the full payments lifecycle.
Our customers were eager for a reliable, automated way to trigger payment collection from within NetSuite and have all the resulting data – mandates, payments, payouts – flow back automatically for seamless reconciliation. Rsult helped us to bridge this critical gap by developing our NetSuite integration.”
How did you choose your implementation partner?
“Once we selected Celigo as the iPaaS platform for our integration, they recommended Rsult as a trusted NetSuite partner. Rsult’s team quickly demonstrated both the technical skills and industry knowledge needed to translate our requirements into a best-in-class integration.”
What differentiated their approach?
“Rsult’s strength lies in their combination of deep NetSuite expertise and technical know-how. The team didn’t just build the integration; they acted as advisors, sharing best practices and tailoring the solution for scalability.”
What was your overall experience during implementation?
“We had a great experience: Rsult was highly collaborative, and they quickly understood requirements during scoping, guided design with NetSuite best practices, and delivered efficiently during development. Once live, they supported our early-access users and resolved issues promptly.”
Did the project team understand your business needs well?
“Yes. Rsult not only understood our product requirements but also applied their NetSuite expertise to align the integration with how merchants manage financial processes.”
How would you rate their functional and technical expertise
“Very highly. Their team brought strong functional NetSuite knowledge, ensuring our requirements were optimally designed, and their technical expertise in both NetSuite and Celigo enabled efficient delivery.”
Since go-live, what improvements have you observed?
“Our customers using the NetSuite integration can now collect and manage bank payments directly within NetSuite, eliminating manual work. Feedback has been positive, and our customers have benefited from improved automation, visibility, and reconciliation.”
Has visibility, automation, controls, or reporting improved?
“Yes, across all areas. Previously, our customers using NetSuite had to manually manage direct debit mandates, trigger payments, and reconcile data between GoCardless and NetSuite. Now, all of this is automated within NetSuite, giving them greater control and real-time visibility.”
Can you share 1–2 concrete business improvements?
“A smoother experience for our existing customers using NetSuite, who no longer need to manage payments across multiple systems.
The ability to offer a pre-built NetSuite integration has strengthened our product offering and attracted new customers.”
What were the most difficult aspects of the project?
“Initially, our main challenge was translating our product functionality into NetSuite given its complexity. Rsult’s deep expertise eliminated this challenge and provided clear guidance on best practices.”
What advice would you give to someone embarking on a NetSuite project?
“Work with a partner like Rsult who combines technical skills with industry-specific experience. Their ability to act as both implementer and advisor makes a huge difference.”
Are you still working with Rsult today for support?
“Yes! Rsult continues to support us post-launch with feature enhancements, troubleshooting, and ongoing optimisation.”
How has the post go-live experience been?
“Smooth. As with any launch, there were a few minor issues during the early access period, but Rsult’s responsiveness ensured they were resolved quickly. In only a few weeks, we were able to close the early access phase and make our NetSuite integration available to all customers.”
Would you choose Rsult again if you were starting from scratch?
“Yes. Rult provided a smooth, collaborative experience and gave us confidence at every stage.”
Would you recommend Rsult as a NetSuite partner?
“Absolutely. The success of our NetSuite integration led us to expand our relationship with Rsult to include internal NetSuite projects. We would strongly recommend them to others.”
A partnership that drives automation forward
The collaboration between GoCardless and Rsult demonstrates what’s possible when expertise, trust, and technology come together. With a shared commitment to automation and customer experience, this partnership continues to power seamless financial operations for GoCardless and its customers worldwide.
